Assistant Manager: Business Application Support – Customs & Border Control (C&BC)

Requirements

• Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.
  
• Four (4) years relevant work experience, one (1) of which must be at Supervisory level.
  
• Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
  
• Proficiency in Computer Applications.
  
• Membership to a relevant professional body where applicable.
  
• Practicing License where applicable.
  

• Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.
  
• Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.
  
• Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.
  
• Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.
  
• Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.
  
• Supervise development high level systems design models to ensure relevance and submit to Management for considerations.
  
• Participate in constituted task forces and committees to address IT related issues
  
• Provide assistance to clients by addressing systems related issues and providing standardized solutions.