Assistant Manager, Digital Solutions & Customer Experience

Academic & Professional

Particulars Detail Specific Field or Qualification

• Education Bachelor’s Degree Bachelor’s Degree RQ
  
• Professional Qualifications Certificate /Diploma/ Higher Diploma in Insurance, Marketing and Project Management AA
  

Experience & Proficiencies

Total Minimum No of Years’ Experience Required

• 3 years
  

Detail Minimum[1] No of Years

• Digital product development 2
  
• Insurance, Financial and/or banking Experience 2
  
• Customer experience 1
  

• Develop and communicate a clear product vision and strategy for digital insurance products based on market trends, customer feedback and align with overall business strategy.
  
• Manage and prioritize the product backlog, ensuring that the most valuable features are worked on and aligned with stakeholder needs and business priorities.
  
• Work closely with Agile teams, including Scrum Masters, Developers, UI/UX Designers, QA, and other stakeholders, to ensure the successful delivery of product increments.
  
• Collaborate with key stakeholders, including business leaders, underwriting, claims, marketing, finance, medical, legal and customer experience, to gather requirements and feedback.
  
• Keep the customer at the center of product development, ensuring that user stories and product features meet customer needs and provide a great user experience.
  
• Receive, investigate and resolve and/or soltuion for customer issues, complaints and/or improvement feedback.
  
• Coordinate product releases, ensuring that they are delivered on time, meet quality standards, and comply with regulatory requirements.
  
• Use data and analytics to track product performance, measure customer satisfaction, and inform product decisions.
  
• Identify opportunities for continuous improvement in Agile processes, product quality, and customer satisfaction.
  
• Work with Marketing in developing and implementing go-to-market strategies