Assistant Relationship Manager, Corporate - Mombasa

Job Purpose:

• Support the Senior Corporate Relationship Manager / Corporate Relationship Manager in the day to day administrative and operational matters relating to the assigned portfolio of corporate customers.
  
• The Job holder will be responsible for the organic business growth of the assigned portfolio through exceptional customer experience, relationship deepening and ecosystem extraction.
  
• Deliver on the agreed NFI revenues through enhancement of transactional volumes
  

Key Responsibilities:

Business Development

• Drive growth of NFI through cross selling of the bank’s products to existing and potential customers.
  
• Develop and maintain robust account plans for strategic customers in the assigned portfolio.
  
• Maintain high quality portfolio and enhance share of business in the assigned portfolio.
  
• Relationship Management; Being the link between existing clients and the Bank on matters relating to the administration of the portfolio.
  
• Provide excellent and timely solutions to the Bank’s clients in addition to providing prompt feedback from them to the
  
• Bank for immediate action where possible and at the same time avoid any case of mis-selling/ misrepresentation.
  
• Participating in Market awareness programs for the Bank, this includes market activations, sales promotions, product launches, et al.
  
• Ensure compliance matters in respect to the assigned portfolio is addressed effectively and expeditiously
  

Compliance and Operations:

• Ensure full compliance on the KYC policies and procedures as well as the rules and guidelines set by the regulator.
  
• Ensure compliance with the Bank’s code of Ethics.
  
• Ensure compliance with internal regulatory requirements particularly with regards to asset facilities processing.
  
• Execute customer instructions rapidly and free of error.
  
• Ensure compliance with all applicable laws and regulations, as well as with the Bank’s internal policies and procedures while executing assigned duties and responsibilities.
  

Other

• Safeguard and promote the bank’s image both internally and externally.
  
• Act in the best interest of the bank at all times
  

Qualifications and Experience

• University Degree from a recognized institution with a bias in business studies/ Marketing.
  
• Must have at least five (5) years’ banking experience and at least 1-year relationship management or customer experience.
  
• Cross-cutting experience in customer service, business and operations will be an added advantage.
  
• Must possess sound knowledge of Bank products
  
• Must Have good interpersonal skills and portray teamwork capacity
  
• Must be self-driven and very aggressive
  
• Must be confident, eloquent and presentable.
  
• Must have excellent presentation and negotiation skills.
  
• Functional Competencies Required for this Role
  
• Must possess excellent selling skills with a proven track record.
  
• Emotional Intelligence; Dynamic, individual with the ability to work under pressure
  
• Strong networking skills, for both internal and external networks
  
• Relationship Management skills with excellent interpersonal, communication and presentation skills.
  
• A passion for performance and achievement in a competitive and dynamic environment
  
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
  
• Commercial awareness and customer focus.
  
• Pleasant, honest outgoing, well-groomed and self-driven
  

Key Relationships

• Direct Reports to this Position
  
• None
  
• Customers of this Position
  
• Branches, Operations, Risk & Compliance