Branch Manager

Academic Qualifications

• Degree in a Business related field
  

Relevant Experience

• 1 years relevant experience
  

• Carrying out administration, managing and optimizing branch resources to achieve set goals in line with the business strategy
  
• Designing and implementing business development strategy for the branch to achieve business growth, profitability and quality in line with the business strategy
  
• Cascading and leading in implementation of business strategy in the growth and delivery of branch targets
  
• Coordinating, analyzing and monitoring marketing and outreach activities in order to ensure Portfolio growth in line with the institutional growth objectives
  
• Planning, coordinating and ensuring customer screening, recruitment, training and evaluation in the branch
  
• Coordinating, ensuring and monitoring the loan appraisal/assessment, loan processing and loan approval in line with the credit policy
  
• Implementing the company laid down credit policies at the branch level so as to ensure the branch Portfolio Quality is below the set target at all times
  
• Ensuring and coordinating service delivery through customer trainings, forums, random customer visits, turn around, customer feedback, loan progress and repayment plans for sustained relationship and customer satisfaction
  
• Preparing periodic reports for management information and decision making including follow ups and taking appropriate actions for sustainability and continuous improvement
  
• Preparing, managing & monitoring and reporting of the branch budgetary allocations
  
• Responsible for talent management in the branch including coaching, mentoring, developing, motivating, training and evaluating staff to achieve highest levels of performance
  
• Managing the organization’s communication to the branch.
  
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
  
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.