Branch Manager

Job details

Contract Type

Description
Reporting to the Relationship Manager – Business Development (Zonal Leader) the Job holder
will be responsible for steering the Branch into high level of performance through proper
people management strategies, high business generation, people management and
championing a customer-centric culture at the Branch.


Qualifications
➢ A Bachelor’s degree in any Business-related field

➢ Professional qualifications in Credit Management (CCP) and/or Diploma in Banking

will be an added advantage.

➢ Must be adept in ICT, and working knowledge of T24 will be an added advantage


Responsibilities
➢ Take the leadership role at the Branch and mentor the Branch staff towards the
achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.

➢ Ensure achievement of set targets in Customer Service, Customer Retention, Deposits

growth, growth in quality Loan Portfolio.

➢ Develop and maintain critical relationships at the Branch to enhance business

Development

➢ Enhance relationships with SME’s, High Net worth Individuals, Churches and

Institutions to grow business.

➢ Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.

➢ Implement strategies on penetration of business segments, markets and sectors.

➢ Ensure growth of non-funded income business including transactional, alternate and

direct banking business.

➢ Ensure staff productivity is maintained through support, mentorship, and TAT and

customer service.

➢ Ensure compliance with both internal and external regulatory requirements.

➢ Working closely with risk and compliance units to ensure effective controls to mitigate

against business risks associated with Business.


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