Claims Officer - Motor Claims at APA Life Assurance Company Ltd

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field
  

JOB SKILLS AND REQUIREMENTS

• Team Player
  
• Negotiation Skills
  
• Interpersonal Skills
  
• Interpersonal and Communication skills
  
• Integrity
  

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK
  

EXPERIENCE

• At least 4 years relevant experience in Insurance
  

• Providing advice on making a claim and the processes involved
  
• Processing new insurance claims notifications
  
• Collecting accurate information and documents to proceed with a claim
  
• Analyzing a claim made by a policymaker
  
• Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder's property
  
• Monitoring the progress of a claim
  
• Investigating potentially fraudulent claims
  
• Identifying reasons why full payment may not be made
  
• Ensuring fair settlement of a valid claim
  
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
  
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  
• Handling any complaints associated with a claim
  
• Initiating legal recovery of monies paid out
  
• Maintaining good broker relations
  
• Keeping cost at a bare minimum
  
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
  
• Ensuring premiums are settled prior to claim processing.
  
• Liaising with the underwriting department for policy terms and endorsements.
  
• Advising on loss making/non performing brokers.
  
• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
  
• Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
  
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
  
• Regular briefing to the departmental manager and making consultations.
  
• Entering claims data to the system
  
• Assisting and training new staff on work procedures and company policies to ensure effective client service
  
• Participating and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.