Client Solutions Advisor

Kenya Builders & Concrete Company Ltd is seeking a Client Solutions Advisor to serve as the face of our retail operations, engage customers, drive sales and enhance the in-store buying experience. The role involves understanding customer needs, recommending suitable products, closing sales efficiently and maintaining excellent customer service while supporting day-to-day retail operations.

KEY DUTIES / RESPONSIBILITIES

• Assist walk-in customers, understand requirements and recommend suitable building materials.

• Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries and other approved methods.

• Educate customers on product benefits, pricing and applications.

• Maintain strong knowledge of Kenya Builders’ retail product range.

• Identify upselling and cross-selling opportunities.

• Process orders, generate quotations and log transactions accurately in HubSpot CRM.

• Keep retail displays organised, stocked and visually appealing.

• Support stock control, inventory updates and product-availability monitoring.

• Log all customer interactions, sales and inquiries in HubSpot CRM.

• Follow up open quotations and pending orders to closure.

• Collaborate with the Telesales Team to convert inbound leads into in-store sales.

• Handle complaints professionally and escalate where necessary.

• Build long-term relationships with repeat customers.

• Work with warehouse and logistics teams for timely order fulfilment.

KEY OUTPUTS / DELIVERABLES

• Achieve individual and store sales targets.

• Maintain positive customer feedback and minimal complaints.

• Advise customers accurately on suitable products.

• Ensure 100% of sales interactions are logged in HubSpot.

• Maintain organised, well-stocked retail displays.

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration or related field preferred.

• Minimum 2 years’ experience in sales/customer-facing roles, preferably construction, hardware or retail.

• Proficiency in CRM software (HubSpot preferred) and basic POS systems.

KEY SKILLS & COMPETENCES

• Excellent communication/interpersonal and sales/negotiation skills.

• Customer-focused approach and passion for excellent service.

• Strong attention to detail.

• Ability to work effectively across departments.

• Proactive, self-motivated approach.

• Comfortable using CRM tools and digital sales platforms.