Cluster Director of Revenue

Qualifications

• A bachelor's degree in fields like Hotel Administration, Business Administration, Finance, Marketing, or a related field is preferred.
  
• Minimum 4 years Director of Revenue Management experience in multiple hotels, or previous Area DRM experience outside of Accor
  

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
  
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
  
• Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
  
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
  
• Participates in the annual budget process and produces long term projections, as required.
  
• Actively participates in ownership conversations and presentations.
  
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
  
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
  
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
  
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
  
• Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
  
• Collaborate with the Marketing team to execute measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
  
• Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.
  
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
  
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, Travel CLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
  
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
  
• Oversees relationship with GRC and Distribution services teams.
  
• Maintains relationships with local market competitors to keep informed of trends and news.
  
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.
  
• Supports properties in revenue management where there is no or low coverage of revenue managers and/or revenue management skills on system usage and daily tasks
  
• Acts as a pilot property for new reports, tools, or systems prior to launch to the remainder of the field
  
• Reviews revenue SOP’s and monitor whether they are in place with properties
  
• First line support of revenue management related system usage for area hotels, and daily/weekly/monthly revenue tasks as per the Accor RM task list
  
• When strategic opportunities such as: pricing, business mix shift, allotment allocations change, or any topic which can have a significant impact on a property’s financial performance present themselves, escalate need for further review of RDRM
  
• Provides at minimum monthly updates to the RDRM on progress and findings within area hotels, and shares newly identified best practices
  
• Assists Area hotel GMs with performance evaluation feedback of DRM