Leading company in Financial Services
Financial Services
Collections Specialist - Monday to Friday, just 1 year of experience.
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Description
Collections Specialist
📍 Location: On-site | Westlands, Nairobi, Kenya
🕐 Schedule: 3:00 PM - 1:00 AM Nairobi Time (aligned with 8:00 AM - 6:00 PM EST)
ABOUT THE ROLE
In this role, you will have the opportunity to manage accounts receivable activities, support revenue recovery efforts, and help ensure the timely resolution of outstanding balances. You may be involved in payment collection, account reconciliation, chargeback investigations, and dispute resolution while maintaining accurate financial records. This position will allow you to leverage advanced Excel skills, work with payment processing operations, and communicate directly with customers to negotiate payment arrangements and support account resolution.
REQUIREMENTS
- Minimum 1 year of experience in collections, accounts receivable, payment processing, or revenue recovery.
- Advanced proficiency in Microsoft Excel for reporting, reconciliation, and data analysis.
- Advanced English level (C1+) for professional communication.
RESPONSIBILITIES
- Manage collection activities and follow up on outstanding customer accounts.
- Investigate and resolve payment discrepancies, chargebacks, and billing disputes.
- Analyze accounts receivable data and maintain accurate collection reports using Excel.
- Communicate with customers to negotiate payment arrangements and resolve account issues.
- Coordinate with internal teams to address billing concerns
- Support occasionally the Customer Service Department.
- Support occasionally the Customer Service Department.
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