Community Relations Manager

Requirements

• Must have a Bachelor’s degree in Community Development, Public Relations, Social Sciences, Human Resource Management, Communications, or a related field.
  
• Minimum of 10 years’ experience in community relations, stakeholder engagement, labour coordination.
  
• Strong understanding of community engagement, labour coordination, conflict resolution, and stakeholder management.
  

• Develop and implement community engagement strategies aligned with the company’s vision and operational objectives.
  
• Build and maintain strong relationships with local communities, residents’ associations, county government representatives, chiefs, youth groups, schools, and community-based organizations.
  
• Act as the primary liaison between Tatu City Limited and surrounding communities.
  
• Coordinate regular stakeholder forums, barazas, sensitization meetings, and engagement sessions.
  
• Monitor community sentiment and provide timely feedback to management on emerging issues, risks, and opportunities.
  
• Support with developing and overseeing CSR initiatives that create meaningful social impact and align with the company’s sustainability agenda in partnership with the CSR Officer.
  
• Receive, investigate, and manage community complaints and grievances professionally and promptly.
  
• Lead conflict resolution initiatives and mediation efforts between the company and community stakeholders.
  
• Develop grievance management mechanisms and escalation procedures.
  
• Ensure all community-related incidents are documented and resolved within agreed timelines.
  
• Prepare monthly and quarterly reports on community engagement activities, risks, trends, and impact metrics.
  
• Provide strategic oversight and operational supervision of the Tatu City Labour Desk and its administration functions.
  
• Supervise and support the Labour Desk Administrator to ensure efficient and professional service delivery.
  
• Ensure accurate recordkeeping and maintenance of databases for all registered skilled, semi-skilled, and unskilled community labourers.
  
• Oversee tracking of employed and unemployed individuals registered through the Labour Desk.
  
• Ensure regular labour market and skills needs analyses are conducted with contractors to identify workforce requirements and align these with training initiatives.
  
• Oversee implementation and coordination of the Tatu City Training Academy and associated curricula to support local workforce development.
  
• Monitor and track graduate placement outcomes and employment uptake within Tatu City projects and contractors.
  
• Ensure contractors comply with local labour employment obligations and community hiring commitments as stipulated in contractual agreements.
  
• Oversee management and coordination of casual labour requirements across projects and operational areas.
  
• Manage community expectations regarding employment opportunities, recruitment processes, and training programs.
  
• Support planning and execution of community engagement activities, recruitment drives, training forums, and labour-related events.
  
• Develop labour desk performance reports, workforce statistics, and community employment impact updates for management review.
  
• Ensure the Labour Desk operates in compliance with company policies, labour regulations, and stakeholder engagement commitments.