COURIER / DRIVERS

Employer: Speedy Chui Africa Limited

Reports To: Operations Manager / Fleet Supervisor

Job Description

Speedy Chui Africa is a national courier company introducing Kenya’s first technology-driven parcel delivery network. We are seeking disciplined and customer-focused Couriers to join our logistics team.

The role involves collecting and delivering parcels between sorting centres, delivery points, and customers while ensuring timeliness, security, and excellent service. Couriers will also support parcel scanning, customer interactions, and vehicle care as part of last-mile delivery operations.

Key Responsibilities

• Collect and deliver parcels along assigned routes safely and efficiently.
  

• Load and unload parcels carefully, ensuring fragile and high-value shipments are protected.
  

• Use company devices (scanners, mobile apps, or tablets) to update parcel status in real time.
  

• Verify delivery and collection details against manifests or electronic records.
  

• Obtain customer signatures or digital proofs of delivery.
  

• Provide professional and courteous service to customers at delivery and collection points.
  

• Handle cash-on-delivery (COD) parcels and payments responsibly where applicable.
  

• Inspect vehicles daily and report any defects, maintenance needs, or incidents.
  

• Ensure vehicles are fueled, clean, and roadworthy before and after trips.
  

• Assist in parcel loading/unloading at sorting centres when required.
  

• Follow all traffic laws, company driving policies, and road safety procedures.
  

• Work closely with Customer Service and Sorting Centre staff to resolve delivery issues.
  

• Report delivery challenges such as failed deliveries, address discrepancies, or access issues.
  

• Suggest improvements to routes, processes, and customer experience.
  

• Uphold Speedy Chui’s values by ensuring parcels are delivered securely, on time, and with care.
  

Qualifications & Competencies

• Valid Kenyan Driving License (Class B, C, or BCE depending on vehicle type).
  

• Minimum of 3 years’ professional driving or courier experience, preferably in logistics or delivery operations.
  

• Clean driving record with no major traffic violations (a valid Certificate of Good Conduct required).
  

• Good knowledge of Nairobi Metropolitan routes; ability to use GPS/route navigation tools.
  

• Basic knowledge of vehicle checks and maintenance.
  

• Strong sense of responsibility, safety, and parcel care.
  

• Customer-focused with excellent communication skills (English & Kiswahili; local languages an advantage).
  

• Ability to use mobile apps, scanners, or ERP systems for parcel updates.
  

• Strong time management and ability to meet strict deadlines.
  

• Physically fit to lift and move parcels as required.
  

• Professional, honest, and reliable with a strong work ethic.
  

• Flexibility to work in shifts, weekends, or extended hours as needed.