Credit Control Office

Key Duties and Responsibilities

• Monitor and manage outstanding debtor accounts to ensure timely collection of payments.
  
• Conduct regular follow-up with patients, insurance providers, corporate clients, and other debtors regarding overdue accounts.
  
• Review credit arrangements and ensure compliance with approved credit policies and procedures.
  
• Reconcile debtor accounts and investigate discrepancies to ensure accuracy of records.
  
• Monitor debtor aging reports and implement strategies to reduce overdue balances.
  
• Liaise with insurance companies and corporate clients to resolve payment delays, claim issues, and account disputes.
  
• Prepare and issue account statements, reminders, and collection notices as required.
  
• Escalate long-outstanding accounts and recommend appropriate recovery actions.
  
• Maintain accurate records of collections, correspondence, account reconciliations, and follow-up activities.
  
• Collaborate with billing, patient services, and finance teams to resolve account-related issues.
  
• Prepare periodic credit control and collections reports for management review.
  
• Support continuous improvement of credit management processes and collection performance.
  

Requirements

Qualifications and Experience

• Bachelor’s Degree in Accounting, Finance, Commerce, Business Administration, or a related field.
  
• CPA Part II or equivalent accounting qualification will be an added advantage (Preferred).
  
• Minimum of three (3) years’ experience in credit control, accounts receivable, debt collection, or financial administration.
  
• Experience working in a healthcare institution, insurance environment, or similar organization is preferred.
  
• Demonstrated experience in account reconciliation, debtor management, and collections.
  
• Knowledge of medical billing processes and insurance claims management is an added advantage (Preferred).
  

Required Skills and Competencies

• Strong credit control, debt collection, and account reconciliation skills.
  
• Excellent written and verbal communication skills.
  
• Strong negotiation and relationship management abilities.
  
• Proficiency in Microsoft Office applications, particularly Excel, and computerized accounting systems.
  
• Strong analytical and problem-solving skills.
  
• High attention to detail and accuracy.
  
• Strong organizational and time management skills.
  
• Ability to handle confidential financial information with discretion.
  
• Ability to work independently and meet collection targets.
  
• High level of professionalism, integrity, and accountability.
  

Expected Outcomes

• Reduced debtor aging and improved collection performance.
  
• Timely recovery of outstanding payments and improved cash flow.
  
• Accurate and up-to-date debtor records and account reconciliations.
  
• Prompt resolution of account disputes and payment-related issues.
  
• Improved compliance with hospital credit policies and procedures.
  
• Accurate and timely preparation of credit control reports.
  
• Strong relationships with patients, insurers, and corporate clients while maintaining effective collection practices.