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Royal Mabati Factory Limited
Manufacturing
Description
Key Skills & Qualifications:
- Education: KCSE certificate; minimum Grade C plain or equivalent Diploma in Customer Service, Business Administration, or related field (preferred)
- 1-2 years of experience in customer service, preferably in a manufacturing or factory setting
- Good understanding of customer service and CRM systems.
- Excellent communication, listening, and problem-solving skills.
- Friendly, patient, and professional with all types of customers.
- Able to manage time well and handle multiple tasks at once.
- Skilled in MS Office and CRM tools.
- Team player with a positive, customer-first attitude.
To apply, send your CV to the Email provided
The Customer Care Agent is responsible for providing exceptional customer service by handling inquiries, resolving complaints, and maintaining customer satisfaction through inbound and outbound communication. The role ensures customers receive timely, accurate, and helpful responses regarding products, services, and orders.
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