Customer Care Specialist

Qualifications And Skills

• Minimum of 3 years’ experience within export administration environment.
  
• Working Knowledge of SAP Software Applications
  
• Preferable experience in Salesforce
  
• Experience in handling customer queries
  
• Understanding order to billing process
  
• Understanding of Incoterms, Letters of Credit and Import Declaration Forms
  

Key responsibilities

Customer Support & Operational support

• Quotes and Pro-forma Invoice requests
  
• Sales order capturing or conversion.
  
• Changes to orders maintained.
  
• Weekly open order reports
  
• Providing full and concise feedback pro-actively
  
• Adhering to SLA’s and KPI’s per Kerry strategy
  
• Liaising with sites via cockpits on changes to orders or escalations
  
• OTIF management
  
• Build relationships with Key Account managers and sites to create a culture of inclusivity.
  
• Ensure we are adhering to business terms
  
• Apply knowledge of Inco-terms to all orders
  
• Understanding and following the export documentation requirement processes
  
• Understanding and applying country specific requirements i.e. IDF, LC