Customer Delivery Manager

Your skills and experience

Must Have:

• Minimum of 8 years of experience in a customer-facing role, with a proven track record in project management.
  
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
  
• Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
  
• Proficiency in project management tools and techniques, with a solid understanding of project lifecycle management, as well as experience in managing complex projects and delivering successful outcomes in a fast-paced environment.
  
• Knowledge of industry-specific regulations and standards, ensuring compliance in project execution.
  

Nice to have:

• Ability to work independently and manage multiple projects simultaneously, prioritizing tasks effectively.
  
• Willingness to travel as required for customer engagements and project-related activities.
  
• Bachelor's degree in a relevant field, such as Business Administration, Engineering, or a related discipline.
  
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  

Your responsibilities

• Lead and manage all MI projects for the Safaricom Group, ensuring timely and successful delivery.
  
• Engage with customers at the Exco and Management level, building strong relationships and understanding their needs
  
• Lead and mentor a diverse team of delivery professionals, fostering a collaborative and high-performing environment. You will also manage project costs and revenues, ensuring financial targets are met and optimizing resource allocation.
  
• Interface with Nokia Leadership and Product Line teams, providing regular updates and collaborating on strategic initiatives.
  
• Ensure effective communication and coordination across different teams and stakeholders.
  
• Identify and mitigate risks associated with project delivery, taking proactive measures to ensure smooth operations.
  
• Conduct regular performance reviews and provide constructive feedback to team members.
  
• Represent the company at industry events and conferences, promoting our services and building a strong network.