Customer Management Professional

Qualifications

• Engineering or Business degree
  
• Contract management experience
  
• Fluency in English
  

Competencies

• Team working, accountability and self-management
  
• Leadership and problem-solving skills
  
• Capable of quickly responding to rapidly shifting priorities
  
• Customer and business-oriented mindset
  
• Contract management skills
  
• Sales and negotiation skills
  
• Diligence
  
• Willingness to learn
  

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
  
• Define a common strategy in customer relationship management alongside the service operations team
  
• Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
  
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
  
• Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
  
• Assist with answering contractual questions from Customers, the Sales Department and Operations
  
• Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
  
• Control project Bonus and Penalties (Bonus; variable & LD)
  
• Prepare Monthly Windfarm Customer Reports and upload them to the customer portal
  
• Timely invoicing of all customers and ensure the updated billing plan is in the ERP system
  
• Follow up with customers for timely invoice settlement