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Fuzu Atlas
Construction + 2 more
Customer Relationship Specialist (Remote, Client Engagement Focus)
Closed for applications
Description
Location: Remote
Type: Full-Time (Flexible hours)
Experience Level: Mid-level customer support or relationship management
Accent Requirement: Neutral or American/Western English
Personality Fit: Warm, bubbly, and great with people
About us:
Fuzu Global Workforce is a service line of Fuzu Oy that delivers global outstaffing services to forward-thinking businesses, connecting them with top-tier talent across data sciences, languages, technology, data annotation, and creative sectors.
We are working with a client who is a nationally recognized restoration contractor serving commercial and residential clients across the United States. Known for delivering top-tier roofing and storm restoration solutions, the company thrives on professionalism, performance, and proactive customer service.
About the Role:
We are looking for a personable and proactive Customer Relationship Manager to own and nurture our client relationships. This role is all about people—you’ll be the friendly, familiar voice that customers look forward to hearing from every month.
Conduct monthly check-in calls with existing clients to provide updates and build trust
Keep clients informed about services, milestones, or relevant changes
Act as the main point of contact for client questions or concerns
Maintain accurate records of client interactions and feedback in our CRM
Proactively identify client needs and ensure a smooth, positive experience
A naturally cheerful, engaging, and caring communicator
Strong phone presence and clear spoken English (American/neutral accent preferred)
2+ years in customer service, account management, or client engagement
Comfortable using CRM tools and managing follow-ups
Organized, consistent, and great at building long-term relationships
Build real relationships with real people—our clients value that personal touch
Work remotely with a high degree of autonomy
Be part of a positive, human-centric team that values connection over transactions
Opportunities to grow into senior relationship or account management roles
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