Customer Service AM

Location: On-site in Nairobi

Schedule: Monday to Friday | 7:00 AM - 4:00 PM / 8:00 AM - 5:00 PM / 10:00 AM - 7:00 PM

We are looking for a Payroll Associate to join the team. This is a fast-paced and challenging role, ideal for individuals who can think quickly, pay close attention to detail, and are strongly committed to delivering excellent customer service.

Key Responsibilities:

• Manage and coordinate multiple client payroll processes.
  

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  Ensure all payroll transactions are processed accurately, timely, and in compliance with applicable regulations.
  

  
  

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  Properly administer payroll-related taxes.
  

  
  

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  Process wage garnishments, child support orders, and tax levies.
  

  
  

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  Prepare quarterly and annual reports accurately and within established deadlines.
  

  
  

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  Generate ad hoc reports for clients.
  

  
  

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  Provide support across various payroll environments, including timekeeping, payroll processing, and reporting.
  

  
  

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  Resolve payroll-related inquiries and system-related issues.
  

  
  

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  Manage client projects and coordinate the full payroll cycle.
  

  
  

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  Handle client calls and inquiries, delivering exceptional service through follow-up, accountability, and a proactive approach.
  

  
  

Requirements:

• High School Diploma or equivalent.
  

• More than 1 year of customer service experience.
  

• English proficiency at a C1 level.
  

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  Excellent verbal communication and phone handling skills.