Customer Service Assistant - Thika

Must have:

• Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization
  
• One (1) year experience in a customer support role
  
• Must be Computer Literate.;
  

OR

• Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization
  
• 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
  
• Previous experience in a customer support role
  
• Must be Computer Literate.;
  

• Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.
  
• Assisting and giving feedback to clients on the inquiries made.
  
• Receiving of all internal and external calls and subsequently giving feedback on issues brought to the Customer Care desk.
  
• Responding to social media inquiries.
  
• Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.
  
• Participating in field recruitment activities.
  
• Generating and preparing of daily, weekly and monthly reports.
  
• Assisting during the admission of new students by opening of files for the new students.
  
• Carry out any other duties as may be assigned by the section or departmental head