Customer Service Representative

As a Customer Service Representative at Eat N Go, you are the face of our brands and a key driver of the customer experience. This role is responsible for delivering world-class service by creating meaningful connections with customers, ensuring product excellence, and maintaining a clean, safe, and welcoming store environment.

About the role

• KCSE certificate
  
• Certificate/Diploma in Hospitality or related field is an added advantage
  
• Previous experience in customer service or hospitality is a plus
  
• Good communication skills (English & Kiswahili)
  
• Friendly and customer-focused attitude
  
• Team player with a positive mindset
  
• Ability to work in a fast-paced environment
  
• Honest, reliable, and responsible
  
• Attention to detail
  

• You will play a critical role in enhancing customer satisfaction, supporting sales growth, and upholding the brand’s operational and service standards. Through consistent engagement, attention to detail, and teamwork, you will help create memorable experiences that keep our customers coming back.
  
• Maintain customer satisfaction, and world class customer service.
  
• Provides quality beverages and food products consistently for all customers.
  
• Maintains clean store operations.
  
• Welcome and connect with every customer.
  
• Discover customer needs and appropriately suggest product with every customer to enhance service and meet sales goals.
  
• Offer customer demonstrations and product samples
  
• Follow health, safety and sanitation guidelines for all products.
  
• Follow store policy and procedures for operational flow at each station.
  
• Follow standards for merchandising, stocking, rotating and storing products.
  
• Performs cleaning tasks in accordance with the duty roster and cleaning standards and works as a store team member.
  
• Present one professionally and demonstrates clear communication by using brand skills with all customer and partner interactions.
  
• Follow cash handling procedures.