Mogo Kenya Limited
Banking + 2 more
Description
Educational Background:
- Diploma/Degree in Business Administration, or related field.
- Relevant Call center experience will be an added advantage.
- Strong desire to learn along with professional drive.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Exellent listerning skills
- Excellent computer skills.
- Ecellent negociation skills
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Confidence
Responsibilities
- Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
- Process and organize debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
- Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
- Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
- Achieve and exceed set debt recovery targets and performance metrics.
- Perform other related duties as assigned by the management
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