Debt Collections Agent

Required Skills for a Field Agent

• Degree or diploma in a Business related course

• High communications & presentation skills

• Ability to handle confidential information

• Organizational skills with attention to detail

• Excellent time management skills and ability to multitask and prioritize work

• Attention to detail and problem-solving skills

• A Strong service ethos is essential

• A can do, proactive, energetic attitude towards your work and people is a must.

• A good self- manager,

• You need to be a strong team player, prepared to get your hands dirty

• A ‘make it happen’, positive, energetic attitude to your day-to-day work

• Enthusiasmt hit the highest standards

• A practical approach to issues and challenges

• A desire to make a difference everyday.

• Must have been in the company for the past six months.

• Act as the liaison between the engineering, data, operations and strategy teams to continuously adapt a clear and inspiring technology product vision and strategy.

• Ensure all accounts are worked upon.

• Meet Daily Targets.

• Following up and close out on all defaulted accounts

• Investigate and resolve any customer queries and complaints.

• Achieve the monthly collection targets.

• Perform field visits and submit reports/action plans to recover debt.

• Work closely with the units and the call centre on the bad debt portfolio

• Manage relationships with local authorities and Security Officers.

• Participate in field collection drives across all branches.

• Action on BFCs from the Call Centre