Debt Collections Agent

What We're Looking For

Essential

We're looking for someone who has:

• A Diploma or Degree in a Business-related field.
  
• Previous experience in debt collection (mandatory).
  
• Strong communication, negotiation and interpersonal skills.
  
• Excellent organisational and time management skills.
  
• High attention to detail and strong problem-solving ability.
  
• Ability to manage confidential information with discretion.
  
• A strong customer service mindset and professional approach.
  
• Ability to work independently while contributing effectively within a team.
  
• Willingness to relocate anywhere within Kenya.
  

Desirable

• It would be an advantage if you have:
  
• Experience within financial services, micro-finance or lending.
  
• Experience conducting field collections and customer visits.
  
• Experience working with community stakeholders and local administration.
  
• Knowledge of credit risk management and portfolio recovery strategies.
  

You'll Thrive in This Role If You

• Stay calm, resilient and solution-focused under pressure.
  
• Balance commercial outcomes with empathy and respect for customers.
  
• Take ownership of your portfolio and consistently deliver results.
  
• Enjoy working both in the field and collaboratively with internal teams.
  
• Have a strong sense of integrity and accountability.
  
• Believe in responsible lending and helping entrepreneurs recover and succeed.