Debt Recovery Manager

Only on Fuzu

Nairobi • Kenya

Job details

Location

Nairobi • Kenya

Contract Type

Description

The Company hereby engages the Debt Recovery Manager as an independent consultant to oversee the organization’s debt recovery operations. This includes managing a team of collection officers, developing strategies to recover outstanding debts, ensuring compliance with legal and ethical standards, and improving overall collection performance.

Responsibilities

Lead and supervise the debt collection team, setting targets and monitoring performance
Develop and implement effective debt recovery strategies and policies
Monitor overdue accounts and ensure timely follow-up and resolution
Review and approve repayment plans, settlements, and write-offs
Handle complex or high-value delinquent accounts
Ensure compliance with relevant laws, regulations, and internal policies
Prepare and analyze collection reports, KPIs, and performance metrics
Train, mentor, and evaluate staff to improve efficiency and professionalism
Coordinate with legal teams on escalated cases and litigation processes
Maintain relationships with external agencies (e.g., collection firms, legal advisors)
Ensure customer interactions are professional, ethical, and aligned with company standards

Compensation Structure

The administrator shall earn a net salary of Ksh 80,000-100,000 and a commission of 10-15% on revenue from amounts collected. The employer will remit 5% to the Kenya Revenue Authority.

Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform

Job search tips from Fuzu

Selected articles on cover letters, CV structure, and interview preparation.