Debt Recovery Officer

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Degree in a Business Management, Accounting, Finance or Business Administration.
  
• Professional banking qualifications will be added advantage.
  
• 2 years’ work experience in a bank as a debt collector will be added advantage.
  
• Experience in working with targets and tight deadlines.
  
• Knowledge of relevant legal requirements
  
• Good knowledge of MS Office and databases
  
• Good negotiation and persuasion skills
  
• Team player
  
• Good time-management skills
  
• Great interpersonal and communication skills.
  
• High integrit
  

• Keep tracking outstanding debts.
  
• Plan course of action to recover owed money.
  
• Locate and contact debtors through structured field visits.
  
• Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
  
• Handle customers' questions or complaints.
  
• Identify gaps in the system and recommend solutions.
  
• Build trust with debtors.
  
• Update account status and database regularly.
  
• Comply with requirements when legal action is unavoidable.
  
• Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.