Deployment Officer - Single Data Entry (SDE) program

Qualifications

Education

• Degree in Supply Chain, Project Management, IT Systems, Pharmacy Stock/Warehouse management or related field.
  
• Relevant certifications (Training of Trainers, Change Management) are assets.
  

Experience

• At least 2 years of experience in project deployment, ideally within new digital tools in complex field environments.
  
• Strong MSF field experience in supply chain, logistics or pharma (minimum 1 year).
  
• Proven experience in conducting complex roll-outs and change management in challenging humanitarian settings.
  

Deployment Execution & Technical Readiness

• Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
  
• Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses)
  
• Coordinate with field focal points to secure resource availability for upcoming deployment cycles
  
• Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting
  

Field Readiness & Stakeholder Engagement

• Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams
  
• Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in
  
• Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance
  

Training Workshops & Capacity building

• Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists
  
• Conduct high-impact in-person training and interactive webinars for various trainee demographics
  
• Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity
  

Go-Live, Adoption & Deployment Material Evolution

• Monitor user adoption metrics and address deployment resistance or localized blockers
  
• Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction
  
• Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance
  
• Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy)