Digital Inclusion Intern

Required Skills and Qualifications:

• Bachelor's degree in a relevant field (e.g., BBIT, computer science, informatics, digital marketing, e-commerce, or similar)
  
• At least 6 months of relevant experience. Willingness to work in a dynamic work environment
  
• Ability to measure and produce regular digital reports to influence the digital strategy and enhance beneficiaries' learning.
  
• Practical knowledge of e-learning, web, social media platforms, and digital advertising analytics, including an understanding of how digital platforms can be best leveraged to meet business needs
  
• Ability to measure and produce regular digital reports to influence the digital strategy and enhance participants' learning.
  
• Applicants should be quick learners who enjoy staying up to date with digital trends
  
• Strong interpersonal, communication, and project management skills, and the ability to interact with internal and external clients.
  
• Interest in AI, chatbots, and digital innovation, championing digital innovation, AI adoption, and technology-driven problem-solving across programs.
  
• Comfortable using Google Workspace and learning new digital tools.
  
• Passion for youth empowerment and entrepreneurship.
  
• Please attach a portfolio of your previous work experience.
  
• Required Languages:Excellent oral, written, and interpersonal skills, including fluency in English and Kiswahili.
  

Travel:Travel up to 30 % to Kwale, Tana River, Lamu, Kilifi, and Nairobi.

Digital Content Development Support

• Assist in drafting and editing simple, easy-to-understand training content for entrepreneurs.
  
• Support script writing for digital learning videos and recorded sessions.
  
• Help simplify business concepts for low-literacy audiences.
  
• Translate or adapt content into clear, practical language (including Swahili where necessary).
  
• Learning Management System (TalentLMS) Administration Support
  
• Upload the training materials to the LMS.
  
• Format quizzes, assignments, and learning modules.
  
• Support learner enrollment and basic troubleshooting.
  
• Track learner progress and prepare simple participation reports.
  
• Chatbot & AI Support
  
• Assist in organizing and cleaning training data for chatbot improvement.
  
• Test chatbot flows and identify gaps or confusing responses.
  
• Support updating FAQs and business guidance information.
  
• Document user feedback and recommend improvements.
  
• Research & Digital Innovation
  
• Conduct research on digital tools, AI solutions, and e-learning trends relevant to youth entrepreneurship.
  
• Support analysis on how participants are using digital tools and AI.
  
• Benchmark simple digital engagement strategies used by similar programs.
  
• Communication & Digital Engagement
  
• Support preparation of digital communication materials (simple guides, infographics, one-pagers).
  
• Assist in organizing webinars, digital info sessions, or online campaigns.
  
• Help prepare summaries and reports from digital learning activities.