Executive Assistant Operations Lead

What We’re Looking For

• Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
  
• 5+ years’ experience supporting senior executives, with exposure to high-performance environments
  
• Proven ability to lead, mentor, or coordinate a team
  
• Strong organizational and project management skills with attention to detail
  
• Confidence working with international clients and remote teams
  
• Excellent written and verbal communication skills
  

What Will Set You Apart

• Experience building or improving processes, SOPs, or operational systems
  
• Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
  
• Exposure to global organizations or distributed teams
  
• Training or experience in leadership, coaching, or team development
  

EA Training & Development

• Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
  
• Develop practical playbooks, SOPs, and training materials
  
• Assess readiness and support smooth transition into live client environments
  
• Continuously improve training based on real delivery insights
  

Operations & Program Management

• Oversee day-to-day performance and delivery of EAs
  
• Track output, identify gaps, and implement improvements quickly
  
• Standardize tools, workflows, and best practices across the team
  
• Bring structure and clarity to a fast-moving environment
  

Client Engagement & Delivery Support

• Support client onboarding to ensure seamless EA integration
  
• Join client calls where needed to maintain alignment and quality
  
• Act as a point of escalation for operational or service-related issues
  
• Work closely with internal teams to ensure strong client satisfaction
  

Team Leadership

• Mentor and guide EAs to maintain high standards of professionalism
  
• Support performance management and continuous development
  
• Contribute to hiring and building a strong EA bench