EXP SSA KE | Gateway Operations Manager

Stakeholder Collaboration

• External: Liaison with Ground Handling Agents and airlines for flight turnaround, apron/airside operations, and shipment recovery.
  
• Internal: Work with Operations and other departments to resolve customer issues and improve processes.
  

Skills And Qualifications

• Leadership competencies: Accountability, Strategic Thinking, People Development, Adaptability, Collaboration, Customer-Centric Leadership, Resilience.
  
• Proven experience supervising and motivating teams.
  
• Strong understanding of DHL products and operations.
  
• Excellent communication and interpersonal skills.
  
• Ability to plan, organize, and control under pressure.
  
• Minimum 5 years in management within express/logistics/aviation.
  
• University degree in Business or Logistics (postgraduate preferred).
  
• Certification in Aviation Security is an added advantage.
  

• Operational Excellence & Compliance: Oversee gateway activities including import/export clearance, bond store operations, and shipment processing. Ensure strict adherence to customs regulations, AVSEC standards, Air-side Ops, and health & safety protocols.
  
• Performance & Strategic Alignment: Drive achievement of KPIs such as TT Service Commitment (Route 96), DF Compliance, and Movement On-Time Performance. Oversee scorecards and implement continuous improvement.
  
• Leadership & People Development: Lead, coach, and develop staff. Provide mentorship, succession planning, and foster accountability.
  
• Stakeholder Engagement: Build partnerships with Customer Service, Commercial teams, airlines, customs authorities, and Ground Handling Agents.
  
• Innovation & Continuous Improvement: Drive digitization, automation, and process optimization. Implement new SOPs and contracts.
  
• Audit & Governance: Manage audits (Global SOP, CRISP, AVSEC, DG, SALT) and ensure corrective actions are executed promptly.