Faulu MFB -Debt Recovery Officer

SKILLS, KNOWLEDGE & COMPETENCIES

• Capacity and willingness to work for long hours and within strict deadlines.
  

• Excellent interpersonal skills
  

• High degree of confidentiality
  

• Analytical mind
  

• Knowledgeable on the Financial services sector
  

• Assertive
  

• Honest
  

• Highly organised
  

• Creative and Innovative
  

• Proactive and fast decision maker
  

• Physically fit and versatile and able to work on a computer for long hours.
  

• Knowledge in credit management and banking is an obvious advantage.
  

• Knowledge on Law relating to banking
  

QUALIFICATIONS & EXPERIENCE

• Business Degree
  

• Proficiency in computer applications, Credit & Risk Management course (Desirable)
  

• 3 years’ experience in credit and debt recovery.
  

• Practical experience in Lending and recovery -Speed and accuracy (Desirable)
  

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
  

• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
  

• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the non-performing portfolio as per communicated targets.
  

• Restructuring and curing of accounts within the assigned portfolio to ensure maximum recovery of banks assets hence minimizing on loan loss provisions.
  

• Negotiating with clients and coming up with suitable exit or rehabilitation strategies for non-performing accounts within assigned portfolio.
  

• Ensuring that non-performing loans are properly priced to minimize income leakages.
  

• Highlight and analyze credit failures to identify ways of improving Credit Approval process.
  

• Effective use of allocated resources to minimize costs.
  

• Recovery of all loans that get to NPL and ensure that due process is followed in the realization of collateral.
  

• Monitor loan repayments globally and initiate/recommend course of action.
  

• Instruct and follow up with External Service providers on NPA matters i.e., debt collectors, auctioneers, tracking companies, valuers etc.
  

• Conduct client visits (on a need basis) and telephone calls to follow up on payments from NPA debtors.
  

• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
  

• Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis and provide information for stakeholder reporting
  

• Ensure the recovery process is fully implemented as documented and take corrective actions for any exceptions.
  

• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
  

• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
  

• Ensure 100% closure of all recovery related complaints in the CRM as per SLA.
  

• Ensure weekly NPL update reports are prepared for all the branches and follow with them to ensure full repayment.
  

• Ensure demand letters are prepared in a timely manner and the same are well documented as required by law.
  

• Ensure reports are prepared and recommendations made on bad debts to be written-off to the management for approval.
  

• Ensure an up-to-date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
  

• Follow up all cases under litigation to ensure that they are concluded as well as prepare regular updates on each case.
  

• Ensure all costs associated with recoveries are minimized including negotiation with service providers on recovery costs.
  

• Ensure prompt settlement of service providers fees after thorough review and approval.
  

• Report and monitor all risks associated with debt recovery
  

• Generate compliance reports for use in decision making and performance appraisals
  

• Do any other duties that may be assigned by the Management.