Closing: May 3, 2024
1 day remainingPublished: Apr 19, 2024 (14 days ago)
Job Requirements
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Job Summary
Contract Type:
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Minimum Qualifications:
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
- Integration of OTN/DWDM education, certifications, practical experience and technical competencies
- Qualifications in Sales will be an added advantage
Responsibilities
Minimum Qualifications:
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
- Integration of OTN/DWDM education, certifications, practical experience and technical competencies
- Qualifications in Sales will be an added advantage
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
- Provide both pre-sales and post-sales support to the clients for good client management and retention
- Make technical presentations and demonstrations to the WIOCC clients
- Provide training and product support for the technical teams
- Implementation of agreed sales strategies in the market of Kenya
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