Field Retention Agents

Requirements

• Education: Diploma or Degree in Business, Marketing, Communications, or a related field.
  
• Experience: 2+ years of proven success in Field Sales, Customer Service, or Field Operations.
  
• Negotiation: Exceptional interpersonal skills with the ability to turn a "no" into a "yes."
  
• Analytical Mindset: Ability to identify patterns in customer behavior and churn data
  

• Active Re-engagement: Visit inactive or terminated customers in person to resolve past issues and convert them back into active, paying subscribers.
  
• Relationship Management: Act as a brand ambassador, conducting follow-ups to reinforce the value of our services and identify underlying "pain points" leading to churn.
  
• Strategic Retention: Implement targeted campaigns, including personalized offers and loyalty programs, to encourage immediate reactivation.
  
• Issue Resolution: Provide on-the-spot solutions or coordinate with technical and support teams to fix service-related barriers to adoption.
  
• Equipment Management: Coordinate the professional collection of company equipment from customers who have definitively exited the service.
  
• Reporting: Track all field interactions and provide insights to management on churn drivers and territory-specific trends.