Front Office Agent

Qualifications

• Diploma in Front Office operations or related field
  
• Previous experience as a Front Office Agent in a 4/5 star
  
• Experience in Opera Cloud
  
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
  
• You’re not just bringing your abilities, but also your character
  
• Excellent customer service skills with a friendly and professional demeanour
  
• Ability to work efficiently in a fast-paced environment
  
• Strong attention to detail and organizational skills
  
• Flexibility to work various shifts, including evenings, weekends, and holidays
  

• Greet and register guests, providing a warm and professional welcome
  
• Perform check-in and check-out procedures accurately and efficiently
  
• Handle guest inquiries and requests promptly and courteously
  
• Manage reservations and room assignments using hotel management software
  
• Process payments and maintain accurate financial records
  
• Enrol guests to the ALL loyalty program
  
• Assist with currency exchange and safety deposit box services
  
• Collaborate with other departments to ensure guest satisfaction
  
• Promote hotel services and local attractions to enhance guest experience
  
• Address and resolve guest complaints in a timely and professional manner
  
• Maintain a clean and organized front desk area
  
• Ensure compliance with hotel policies and safety procedures
  
• Assist with night audit duties when assigned to evening shifts