Front Office Supervisor

Qualifications:

• Diploma or Degree in Hospitality Management or a related field.
  
• Minimum of 2 years' experience in a front office supervisory role. Strong leadership, communication, and customer service skills.
  
• Proficiency in Opera PMS systems and Microsoft Office.
  
• Ability to work flexible shifts, including weekends and public holidays.
  

Key Responsibilities:

• Supervise daily front office. operations and ensure exceptional guest service.
  
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
  
• Ensure compliance with hotel policies, procedures, and service standards.
  
• Monitor cash handling, billing accuracy, and daily reports.
  
• Manage guest check-ins, check- outs, reservations, and inquiries.