General Manager – Corporate Services

Academic Qualifications

For appointment to this position, candidates must possess:

• A Bachelor’s Degree in Human Resource Management, Human Resource Development, Commerce (Human Resource option), Business Administration, Public Administration, Information Technology, Computer Science, Records Management, or any other relevant field from a recognized and accredited institution.
  
• A Master’s Degree in Human Resource Management, Business Administration, Public Administration, Information Technology, Strategic Management, Governance and Leadership, or an equivalent qualification from a recognized and accredited institution.
  

Professional Qualifications

• Certified Human Resource Practitioner (CHRP-K) or relevant ICT/Records Management professional certification.
  
• A Certificate in a Leadership Course lasting not less than four (4) weeks from a recognized institution.
  
• Active membership in good standing with the Institute of Human Resource Management (IHRM), Kenya
  
• Association of Records Managers & Archivists (KARMA), Computer Society of Kenya (CSK), or other relevant professional body.
  
• Valid practicing certificate from the relevant professional body where applicable.
  

Experience

• A minimum of fifteen (15) years of relevant work experience, with at least ten (10) years at senior management level or in a comparable position.
  
• Demonstrable experience in team leadership, staff supervision, and engagement with the Board of Directors.
  
• Proven experience in organizational development, corporate governance, strategic leadership, and change management.
  
• Proficiency in computer applications and enterprise systems.
  
• Demonstrated managerial, administrative, and professional competence with a track record of delivering results.
  

Strategic Leadership & Corporate Governance

• Serve as a strategic business partner to the Group Managing Director and the Board on all Corporate Services matters.
  
• Lead the formulation, implementation, review, and continuous improvement of policies, strategies, and frameworks for Human Resources, ICT, Records & Archives, and Administration.
  
• Align the People Strategy and support services with the Corporation’s overall strategy and performance expectations.
  
• Provide leadership in governance, risk management, internal controls, business continuity, and quality management systems within the Division. requirements.
  

Human Resource Management & Organizational Development

• Provide executive leadership in workforce planning, talent acquisition, succession planning, and talent pipeline development.
  
• Drive organizational development, restructuring, and change management initiatives to enhance institutional effectiveness.
  
• Champion a high-performance culture through performance management, productivity enhancement, and employee engagement.
  
• Oversee talent management, learning and development, leadership coaching, mentoring, and retention strategies.
  
• Manage employee relations, discipline, grievance handling, industrial relations, and staff welfare in compliance with labour laws.
  
• Oversee compensation, rewards, payroll, pension administration, and employee benefits frameworks.
  

ICT Governance & Digital Transformation

• Provide strategic leadership in ICT governance, digital transformation, systems security, infrastructure management, and technology innovation.
  
• Lead the implementation and optimization of ERP, ECM, Qlik Sense, SICS, and other automation initiatives.
  
• Ensure robust management and security of ICT systems, data, and digital resources.
  
• Promote technology-driven innovation and operational efficiency across the Corporation.
  

Administration, Records & Operational Support

• Provide strategic oversight of administrative services, including facilities management, transport, asset management, and general office support.
  
• Oversee records and archives management to ensure proper creation, classification, retention, security, and retrieval in compliance with legal requirements.
  
• Ensure optimal utilization of corporate assets and operational support systems.
  
• Promote service excellence and operational efficiency in administration functions.
  

Compliance, Risk & Regulatory Management

• Ensure compliance with occupational safety and health standards, labour laws, government circulars, ICT governance requirements, and other regulatory frameworks.
  
• Establish and maintain effective internal controls, compliance monitoring, and risk mitigation systems within the Division.
  
• Coordinate quality assurance and continuous improvement initiatives
  

Financial & Performance Management

• Prepare, manage, and control the Corporate Services Division budget, work plans, procurement plans, and performance reports.
  
• Ensure prudent utilization of financial, human, and operational resources.
  
• Monitor divisional performance and provide timely reports to Management and the Board.
  

People Leadership & Organizational Culture

• Lead, mentor, appraise, and develop staff within the Division while promoting professionalism, integrity, and accountability.
  
• Foster an inclusive, high-performance organizational culture aligned with the Corporation’s values.
  
• Promote collaboration, teamwork, and employee engagement across all functions.
  
• Perform any other duties as may be assigned by the Group Managing Director from time to time.