Group and Events Coordinator

Skills, Knowledge and Expertise

• Degree/Diploma in business management or other relevant qualification.
  
• Must have at least 3 years’ experience in conference coordination or event planning.
  
• Strong organizational skills, attention to detail, and the ability to multitask.
  
• Proficiency in Microsoft Office and office management software.
  
• Excellent communication and customer service skills.
  
• Excellent organizational skills with a willingness to take initiative and be proactive in the procurement process.
  
• Excellent communications, facilitation, and negotiation skills.
  
• Excellent writing, speaking, and reading skills in English.
  
• Ability to work in a fast-moving, fluid team setting with multiple stakeholders.
  

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups and Events Sales Manager and all sales associates.
  
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Groups and Events Sales Manager.
  
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
  
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
  
• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
  
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
  
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
  
• Assume responsibility for small groups as assigned by the Groups and Events Sales Manager
  
• Following all department sales and planning procedures precisely and at all times.
  
• Handle all type of events under the supervision of Group and Events Sales Manager.
  
• Maximize opportunities through negotiation and up-selling techniques, to convert business and drive revenue into the hotels to reach budget targets.
  
• Ensure a full understanding of the hotel’s Sales budget for the year to drive business forward and deliver this strategy to new and existing clients to meet annual revenue targets.
  
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
  
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.