Non-profit + 1 more
Description
Educational Requirements:
- Degree in Finance, Business Administration, Economics, or related field.
- Minimum 5 years’ experience in microfinance or retail banking operations.
- Experience in driving Group/ solidarity lending will be an added advantage
Credit Risk & Operational Compliance
- Implement and monitor credit risk policies and internal controls.
- Ensure compliance with audits, fraud reporting, and regulatory standards.
- Maintain strong portfolio quality and timely loan disbursements.
Leadership & People Development
- Coach and mentor branch managers and staff.
- Build high-performing teams and ensure HR compliance.
- Support staff retention, succession planning, and wellness initiatives.
Business Performance & Financial Growth
- Lead group lending to meet financial and client growth targets.
- Enhance client acquisition, especially among underserved populations.
- Ensure high collection rates and portfolio quality.
Digital Tools Utilization
- Promote use of digital systems for lending and collections.
- Train staff and clients on digital tools.
- Track and improve efficiency through digital adoption.
Strategic Planning & Partnerships
- Drive local business plans and branch-level growth strategies.
- Build partnerships with community groups and development stakeholders.
Customer Experience & Responsible Lending
- Ensure alignment with organizational goals and responsible lending practices.
- Address client complaints promptly and monitor satisfaction.
- Provide timely reporting and support effective communication across teams.
Staff Safety & Wellbeing
- Oversee field safety and security compliance.
- Respond promptly to incidents affecting staff.
- Safeguarding Champion
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