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Equity Bank Kenya
Banking + 2 more
Description
Qualifications
Experience managing and leading a team of technical professionals, fostering a collaborative and high-performing culture.
- Collaborate with the Group Head of Payments to define and execute our agent strategy aligned with business objectives.
- Lead the design, development, and implementation of agent core and payment solutions, leveraging emerging technologies and industry best practices.
- Provide technical expertise and guidance to the team, fostering a culture of excellence and continuous learning.
- Work closely with subsidiaries technology and commercial teams to identify agent categories, emerging payment and customer service technologies and opportunities to be exploited for the betterment of customer experience and business growth
- Own agent strategies including resolving for current pain points, defining opportunities and ensuring both agent and customer experience excellence is achieved within the subsidiaries while complying with relevant regulatory requirements.
- Manage the day-to-day operations of the agent services squad ensuring timely and quality delivery of projects and initiatives.
- Drive innovation by identifying opportunities to enhance agent services, payment systems, streamline processes, and improve the overall agent and customer experience.
- Stay abreast of industry trends, regulatory changes, and emerging technologies, incorporating relevant insights into our payment and agent strategy.
- Collaborate with cross-functional teams, including commercial, technology, compliance, and risk management, to ensure alignment and mitigate operational risks.
- Establish and maintain strong relationships with external partners, vendors, and industry stakeholders.
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