Guest Service Agent

Qualifications

• Strong verbal and written communication skills
  
• Excellent time management and organizational skills
  
• Customer service experience
  
• Computer skills including Microsoft Office and telephone operating systems
  
• High school diploma or equivalent
  

Qualifications

• Strong verbal and written communication skills
  
• Excellent time management and organizational skills
  
• Customer service experience
  
• Computer skills including Microsoft Office and telephone operating systems
  
• High school diploma or equivalent
  

• Welcome and assist Guests’ according to Accor Standards.
  
• Receive each guest call in a professional and friendly manner.
  
• Maintain effective communication with all related department to ensure smooth service delivery.
  
• Handle every query in a polite and courteous manner and exceed guest expectations.
  
• Maintain an up-to-date knowledge of the hotel and local services.
  
• Maintain an awareness of guest profile through the Opera guest profile system.
  
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
  
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  
• Take messages for guests and management as per the required standard.
  
• Be a brand ambassador by providing memorable Guest experiences.
  
• Ensure prompt, efficient and updated recording of mails, parcels, and messages.
  
• Personalize the interaction in anyway and engage with Guests as individuals.
  
• Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.