Pullman Hotels and Resorts
Restaurant + 2 more
Description
Qualifications:
- KPSGA Bronze level (Silver preferred or willingness to grow into it)
- Valid First Aid certificate.
- Valid driving license and Defensive Driving certification.
- At least 2 years’ experience in a guest-facing role at Angama or in another lodge environment.
- A strong record of upholding Angama values especially respect, ubuntu, and joy.
Responsibilities
- Hosting and guiding guests on game drives, offering safe, informative, and personalized safari experiences for every guest.
- Interpret wildlife behavior and share insights into the ecosystem in a way that is engaging, respectful, and easy to understand.
- Always ensure guest comfort and safety, both on drive and while at scenic stops.
- Deliver a guest experience that is joyful, seamless, and in keeping with Angama’s unique approach to hospitality.
- Maintain high standards of vehicle care, presentation, and readiness.
- Support the preparation of safari picnics, sundowners, and other hosted moments in the field.
- Collaborate closely with lodge and back-of-house teams to ensure smooth handovers and continuity of care.
- Manage guest preferences and feedback with attentiveness and professionalism.
- Uphold all guiding protocols, safety standards, and conservation practices.
- Participate in daily briefings, training sessions, and ongoing development within the guiding team.
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