Hardware Support Specialist

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in IT or related sciences.
  
• Professional qualification/certification in project management is an added advantage
  
• Professional qualification/certification in MCSE, CompTIA A+.
  
• 2 years’ work experience in the same or related role, with at least: -
  
• 2 years’ experience/Knowledge of end user hardware and related peripherals.
  
• 1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
  
• 2 years’ experience or knowledge in Operating systems (windows, Unix)
  
• 1-year experience in Network Services and protocols
  
• 1-year experience in Internetworking Technology.
  
• 1-year experience in Active Directory Domain Services
  
• 1-year experience in Messaging and Collaboration is desired.
  
• 1-year experience in Database management systems is desired.
  

• To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
  
• Determine and enforce end user hardware specifications and configuration standards
  
• Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
  
• Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
  
• Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
  
• Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
  
• Participate in Business Continuity Processes as per bank set guidelines and standards