Head of ICT - MSF Ubuntu

Education

• Higher degree / Bachelor’s / Masters in ICT, computer science, or a related field.
  
• Fluency in written and spoken English; French is an asset
  

Experience

• Minimum 7–10 years of professional experience in ICT, including:
  
• ICT operations in complex or low resource environments
  
• Coordination across multiple stakeholders or entities
  
• Support to field or operational teams
  

The Head of ICT:

• support for Ubuntu missions and HQ functions in collaboration with OCB, MSF Eastern Africa (EnA), and MSF Southern Africa SnA), in line with agreed partnership arrangements.
  
• Act as the primary ICT focal point for Ubuntu, coordinating and channeling all ICT-related requests.
  
• Ensure ICT services are operational, context‑adapted, and aligned with MSF standards.
  
• Ensure all Ubuntu ICT Staffs are continuously trained, supported, and developed to maintain high performance and organizational capability.
  

Interdependent Partnership and Co‑Creation

• Work in close partnership with EnA, SnA and OCB ICT as technical authority.
  
• Ensure Ubuntu operational needs are represented in joint ICT planning and represent Ubuntu in coordination forums.
  
• Ensure that Ubuntu led ICT innovations and lessons learned are shared, discussed, and co-owned with partners, with the aim of strengthening collective MSF capacity rather than creating Ubuntu specific solutions.
  
• Works closely with OCB ICT leadership to contribute to ongoing Field ICT training activities, ensuring content is relevant, up-to-date, and aligned with operational needs and with SPARC ambitions of Interoperability and mutualization.
  

Innovation, Local Anchoring and Added Value to the Movement

• Identify opportunities where Ubuntu operations could benefit from innovative ICT.
  
• Engage, where relevant, with communities, local actors, and partners to ensure ICT solutions are appropriate, accessible, and supportive of community leadership.
  
• Pilot and document ICT practices or models that respond to operational gaps not currently addressed within the MSF movement.
  
• Share lessons learned and successful approaches with OCB and other MSF entities to inform potential movement wide adoption.
  

Operational ICT Support and Quality

• Ensure availability and reliability of ICT services supporting field operations (connectivity, communications, user support) are delivered as agreed with the partners.
  
• Coordinate ICT support through OCB and EnA and SnA.
  
• Promote maintainable, scalable, and secure ICT solutions.
  
• Ensure all ICT services or assets deployed in MSF Ubuntu are documented and that the documentation is maintained up to date.
  

Security, Data Protection and Risk Management

• Ensure ICT practices and usage of digital tools comply with MSF Ubuntu and MSF-wide policies on data protection, security, and access.
  
• Support missions in identifying and mitigating ICT‑related risks.
  
• Promote responsible and proportionate use of digital tools and data.
  
• Raise users’ awareness about cybersecurity concerns in general and specific MSF Cyber exposure.
  

Planning, Reporting and Learning

• Contribute ICT inputs to Ubuntu operational planning, reporting, and risk analysis.
  
• Monitor recurring ICT issues and system performance across missions.
  
• Document lessons learned and contribute to shared MSF learning initiatives.
  
• Contribute to the documentation and dissemination of Ubuntu developed ICT practices or expertise, ensuring transparency, learning, and potential reuse by other MSF entities.
  

Capacity Building and Change Support

• Support onboarding and capacity building of mission‑level ICT focal points.
  
• Facilitate adoption of shared MSF ICT tools and systems in Ubuntu missions.
  
• Act as a change enabler, supporting teams during system transitions.
  

Decision‑Making Authority

• Take operational coordination decisions within agreed MSF ICT frameworks.
  
• Propose adaptations or exceptions based on field realities.
  
• Escalates high‑risk or non‑standard decisions through the Logistics & Supply Director and OCB ICT.
  

Organisational Positioning

• This position is a coordination and enabling role, embedded within the Logistics & Supply Department, contributing to Ubuntu’s commitment to:
  
• Interdependence within the MSF movement
  
• Operational quality and safety
  
• Avoidance of parallel systems
  
• Effective support to medical humanitarian action
  
• This position also contributes to Ubuntu’s ambition to develop new, locally grounded ICT expertise in partnership with others, creating added value for the MSF movement as a whole.