Hostess

Role Statement:

• To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
  

Requirements

• Diploma in Hotel Management or equivalent
  
• 1+ years’ experience as a waitress or hostess 
  
• Exceptional listening and communication skills. 
  
• A polite, engaging personality. 
  
• Commitment to customer satisfaction and service excellence.
  

Role Statement:

• To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
  

Requirements

• Diploma in Hotel Management or equivalent
  
• 1+ years’ experience as a waitress or hostess 
  
• Exceptional listening and communication skills. 
  
• A polite, engaging personality. 
  
• Commitment to customer satisfaction and service excellence.
  

• Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary 
  
• Communicating accurate wait times 
  
• Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table 
  
• Seating guests and distributing menus 
  
• Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over 
  
• Light cleaning around the restaurant (like wiping down menus and tables)
  
• Engaging with guests to ensure they’re happy with meals, drinks and the overall service 
  
• Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager 
  
• Answering phone calls and taking reservations 
  
• Mastering all Menus to be able to assist with any guest queries
  
• Listening to and answering guest questions, concerns and enquiries 
  
• Confirming the correct meal plan for guests entering the restaurant
  
• Taking orders, posting bills and serving guests 
  
• Following up with delayed orders with the Kitchen staff 
  
• Taking care of the kids and young children for safety and orderliness in the restaurant.
  
• Providing great customer service 
  
• Perform any other duties as assigned by the management.