Hostess

Working with our Food & Beverage Operations team, you will play an important role in setting the tone for every guest's restaurant experience.

You will manage the arrival experience, reservations, walk ins, waiting guests and table allocation while working closely with the restaurant team to keep service flowing smoothly.

But there is another part of the job that matters just as much.

As Restaurant Hostess, you will:

• Welcome every arriving guest warmly and create an immediate sense of arrival.

• Recognise and greet returning guests by name whenever possible.

• Learn guest preferences and use that information to create more personalised experiences.

• Give guests a genuine and warm farewell when they leave.

• Manage restaurant reservations accurately and professionally.

• Handle walk in guests confidently while balancing reservations and available capacity.

• Manage waiting lists and provide realistic wait times rather than leaving guests uncertain.

• Keep waiting guests informed and comfortable.

• Seat guests intelligently according to reservations, floor plans, server rotations, table availability and guest preferences.

• Maintain balanced table allocation so that one service section is not overloaded while another remains underutilised.

• Monitor the restaurant floor and anticipate which tables are approaching completion.

• Communicate continuously with servers, supervisors and managers regarding seating, availability and service flow.

• Coordinate VIP arrivals, celebrations, large parties and special requests.

• Take telephone reservations and respond professionally to restaurant enquiries.

• Maintain accurate reservation information, including guest names, contact details, preferences and special occasions where appropriate.

• Understand our restaurants, menus, current promotions and experiences well enough to confidently guide guests.

• Have a basic understanding of common dietary requirements and know when to involve the service or culinary team.

• Gather guest feedback before departure rather than waiting for dissatisfaction to appear online.

• Identify unhappy guests early and immediately involve the appropriate manager where necessary.

• Keep the host station organised, clean and ready throughout service.

• Ensure menus and guest facing materials are clean, current and correctly presented.

• Maintain The Social House's personal presentation and grooming standards.