Housekeeping Supervisor

Introduction

Designed by a team of highly skilled local and international multi award winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Northern Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, night club, swimming pool, gym & spa, events’ garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. For more information, please follow the link below:

https://gleenairobi.com/

• Prepares schedules as requested, and in accordance with forecasted occupancy
  

• Keeps self-updated on available rooms, including maintenance and early/late check-ins
  and check-outs, and communicates information to Room Attendants

• Supervises the daily activities of the housekeeping staff
  

• Conducts daily and random inspections of the guest rooms, and other housekeeping areas as requested by the Executive Housekeeper or designate
  

• Informs Assistant Executive Housekeeper/Executive Housekeeper about accurate room status
  

• Helps and checks that Room Attendants maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed
  

• Brings all needs for repair to the attention of the Executive Housekeeper or their assistant
  

• Purchases approved, cost effective chemicals and other operating supplies as required
  

• Confirms requisition orders for housekeeping equipment and supplies
  

• Handles the daily inventory keeping and disbursement for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment
  

• Supervises all rotational and special cleaning programs
  

• Handles “Lost and Found” on a daily basis as per the lost and found policy guidelines
  

• Checks “in house” or “stay over” rooms
  

• Fills out maintenance orders as needed
  

• Ensures compliance with safety and sanitation policies in all area
  

Requirements:

• Diploma or Bachelor’s Degree in Housekeeping, Tourism/Hotel Management or its equivalent
  

• 3+ years of experience in a similar role, preferably in a commercial operation with proven track record
  

• Guest services or management experience
  

• Keen eye for detail
  

• Ability to deal efficiently with complaints exhibiting a solid customer service approach
  

• The ability to remain positive and focused in a fast-paced environment
  

• Ability to communicate with all customers and all other stakeholders in a professional manner
  

• Excellent problem resolution skills
  

• Excellent leadership and mentorship skills
  

• Ability to work a flexible schedule