HUMAN RESOURCE OFFICER (HOSPITALITY INDUSTRY)

Qualifications & Experience

Education

• Bachelor’s Degree in Human Resource Management, Business Administration,
  or related field.

• IHRM Membership (Practicing Certificate) – Mandatory.
  

• HR professional certification ( CHRP or equivalent)
  

Experience

• Minimum 5–8 years HR experience, with at least 3 years in hospitality,
  tourism, or lodge operations.

• Experience working in remote locations or camp-based environments is
  highly preferred.

• Strong understanding of Kenyan labour laws and expatriate workforce
  management.

Skills & Competencies

• Strong leadership and interpersonal skills
  

• Knowledge of hospitality operations and service culture
  

• Conflict resolution and negotiation skills
  

• High level of integrity and confidentiality
  

• Ability to work under pressure in remote environments
  

• Proficiency in HR systems and MS Office
  

Key Performance Indicators (KPIs)

• Staff turnover rate
  

• Time to hire
  

• Labour cost vs revenue ratio
  

• Compliance audit results
  

• Employee engagement and satisfaction scores
  

• Training completion rate
  

1. HR Operations & Administration

• Oversee end-to-end HR operations including recruitment, onboarding,
  contracts, payroll coordination, leave management, and employee records.

• Ensure accurate maintenance of personnel files in compliance with Kenya
  Employment Act, 2007 and Data Protection Act, 2019.

• Manage staff rosters, headcount planning, and seasonal workforce
  requirements.

• Coordinate accommodation, staff welfare facilities, and camp-based HR
  logistics.

2. Recruitment & Workforce Planning

• Manage recruitment for hospitality roles including lodge managers,
  chefs, F&B staff, guides, housekeeping, maintenance, and support staff.

• Liaise with local community leaders and conservancies for community
  hiring and local employment quotas.

• Manage expatriate recruitment, work permit coordination, and compliance
  with Kenya Immigration regulations.

• Control recruitment costs and reduce turnover through effective manpower
  planning.

3. Employee Relations & Labour Compliance

• Act as the primary point of contact for employee relations, grievance
  handling, and disciplinary processes.

• Ensure fair application of company policies, CBAs (if applicable), and
  labour laws.

• Handle disciplinary hearings, terminations, and dispute resolution
  professionally.

• Represent the company during labour inspections or audits.
  

4. Performance Management & Productivity

• Implement performance appraisal systems aligned to hospitality service
  standards.

• Support departmental heads in setting KPIs and productivity benchmarks.
  

• Identify underperformance issues and recommend corrective actions or
  training.

5. Training & Development

• Coordinate training programs on: Hospitality service excellence, Guest experience standards, Health, safety, and hygiene
  

• HR compliance and leadership development
  

• Identify training needs and support staff career progression.
  

• Ensure induction programs for new joiners and seasonal staff.
  

6. Compensation, Benefits & Payroll Coordination

• Support payroll processing by ensuring accurate attendance, overtime,
  and leave data.

• Manage benefits including medical cover, meals, accommodation, uniforms,
  and statutory deductions (NSSF, NHIF, PAYE).

• Benchmark wages against hospitality industry standards in Kenya.
  

7. Health, Safety & Staff Welfare

• Ensure compliance with OSHA, 2007 and hospitality safety standards.
  

• Promote staff wellbeing, mental health, and work-life balance in remote
  locations.

• Coordinate staff medical emergencies and welfare initiatives.
  

• Support camp risk management and emergency preparedness.
  

8. Policy Development & HR Reporting

• Develop, review, and enforce HR policies, SOPs, and employee handbook.
  

• Prepare monthly HR reports covering:
  

• Headcount and turnover
  

• Absenteeism and discipline
  

• Training and performance
  

• Labour cost analysis
  

• Provide HR insights to management and board as required.