Human Resources Manager – Shared Services

What You Bring:

• Bachelor’s degree in Human Resources Management, Business Administration, Organizational Development, Industrial Psychology or a related field.
  
• Minimum 7–10 years of progressive HR experience, with at least 3–5 years in an HR Manager or HR Generalist capacity
  
• Experience providing multi-country HR support or working in an international NGO or multinational organization.
  
• Demonstrated experience in recruitment and talent acquisition, including proposal recruitment and organizational workforce planning.
  
• Hands-on experience in employee relations (handling investigations, conflict resolution, and grievance management).
  
• Proven track record managing compensation and benefits programs and conducting salary benchmarking.
  
• Practical experience in performance management systems (appraisals, performance improvement plans, coaching).
  
• Experience in policy development and ensuring compliance with local labor
  

Recruitment & Selection:

• Manage the entire recruitment process in the countries under his/her portfolio, from job postings to onboarding new hires.
  
• Work with country leadership teams to develop Job Descriptions for new positions and update existing job descriptions in line with the country’s business evolution.
  
• Work with the Senior Advisor: HR Operations and Talent acquisition, for proposal recruitment and for the recruitment of senior staff members.
  
• Support management in the development of organizational structures and workforce planning.
  

Compensation & Benefits:

• Work in coordination with country teams to ensure the adequate administration of compensation and benefits programs, ensuring that they are competitive and aligned with company policies.
  
• Serve as the focal point for remunerations surveys, in partnership with the local HR focal points.
  

Employee Relations:

• Work with the country leadership team to drive a culture of respect, in line with Pathfinder’s policies and code of conduct.
  
• Provide training for new employees and refresher training for existing staff, about Pathfinder’s policies.
  
• Ensure that Pathfinder’s policies follow local laws.
  
• When requested, participate in investigations on HR related matters.
  
• Employee engagement – implement strategies to improve employee morale and engagement.
  

Safety & Wellbeing:

• Promote a safe and healthy environment.
  
• Report on safety incidents and develop plans to mitigate their occurrences.
  

Performance Management:

• Oversee the adequate Implementation of the performance appraisal system, providing support, feedback and supporting employee development.
  
• Assist country leadership in the management of poor performance, including the development of performance improvement plans.
  
• Train employees and provide refresher training on Pathfinder’s performance management system.
  

Training & Development:

• Identify training needs.
  
• Develop and implement programs to enhance employee skills and knowledge.
  
• Support leadership teams in the identification of talent.
  
• Work with country leadership in the development of succession plans and succession development initiatives.
  
• Provide coaching and counselling advice to staff when necessary and leads initiatives to develop staff capacity.
  

Policy Development:

• Coordinate regular reviews and updates of HR policies and procedures and ensure compliance with HR management practices and the national labor laws.
  
• Ensure every employee is informed/aware of Pathfinder’s policies.
  

Data Management:

• Ensure that employee records are up to date and accurate.
  
• Generate relevant reports to help leadership make HR decisions.
  

HR Strategy:

• Support in the development and implementation of HR strategies that support the organization’s overall goals.
  
• Help the global HR team understand the country’s needs which will inform the development of tailored HR strategies