ICT Assistant- Network Administrator

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field
  
• Knowledge of networking concepts including TCP IP, VLANs, DHCP, DNS, VPN, Firewalls, switching and routing
  
• Familiarity with Wi-Fi technologies, structures cabling and networking monitoring tools.
  
• Certifications such as CCNA or equivalent will be considered an advantage
  
• Strong analytical and problem – solving skills with good communication and teamwork abilities
  
• Ability to work in a busy university environment with minimum supervision
  

• Monitor and support day to day network and internet performance and availability
  
• Troubleshoot and resolve network outages and connectivity issues
  
• Install and configure switches, routers, access points and firewalls
  
• Maintain network documentation including topology diagrams and asset records
  
• Support campus wired and wireless infrastructure including cabling and patching
  
• Provide network support for helpdesk tickets and user access issues
  
• Manage DNS, DHCP, VLANs, IP address assignments, and related services
  
• Apply routine network updates, firmware patches, and maintenance tasks
  
• Monitor network security and report unusual activity
  
• Work with systems staff to support ERP, LMS, library systems, and cloud services
  
• Maintain inventory of network devices and prepare simple incident or performance report
  
• Support VPN configurations and secure remote access for authorized users
  
• Perform any other duties as assigned by the supervisor.