ICT Assistant

Qualifications & Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
  
• Additional training in Digital Marketing, Social Media Management, or related areas will be an advantage.
  
• At least 2 years of relevant working experience in a busy environment, preferably in the education/health sector.
  
• Strong knowledge of computer systems, networking, and e-learning platforms.
  
• Proficiency in social media platforms and digital content creation tools.
  
• Good understanding of data protection and ICT security practices.
  
• High ethical standards, integrity, and confidentiality.
  
• A committed Christian with values aligned to Tenwek Hospital’s mission
  

ICT Support Services

• Provide first-line IT support to staff and students, including troubleshooting hardware, software, and network issues.
  
• Maintain ICT equipment, including computers, printers, projectors, and internet connectivity.
  
• Support implementation and maintenance of college ICT systems, including user account management and data backups.
  
• Assist in cybersecurity awareness and compliance within the College.
  

Online Studies Management

• Support the administration and monitoring of the College’s online learning platforms (e.g., LMS, eclassrooms, video conferencing tools).
  
• Provide technical support to faculty and students during online classes.
  
• Upload, organize, and maintain course content in collaboration with academic staff.
  
• Monitor system performance and recommend improvements for seamless online learning delivery.
  

Digital Visibility & Marketing Support

• Collaborate with the Marketing Unit to optimize the College’s social media presence (Facebook, Twitter/X,
  
• LinkedIn, Instagram, YouTube, etc.).
  
• Manage and update digital content, including posts, graphics, and multimedia, to engage audiences.
  
• Monitor analytics and provide reports on digital engagement.
  
• Ensure brand consistency and professionalism in all digital communications.
  
• Perform other related duties as assigned