ICT Manager

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• At least a master’s degree in computer science, information systems information Technology, engineering or related field.
  
• PhD in computer science, information systems, information Technology, engineering or related field will be an added advantage.
  
• At Least five years proven experience of success in turning around in organizations you have worked in.
  
• Bachelor’s degree in computer science or Information Technology.
  
• MCSE or any other relevant industry certification in systems management
  
• CCNP or certification in advanced routing and switching.
  
• Must be a member of a professional body.
  

Strategic Planning & Leadership

• Develop and implement the University’s ICT strategy.
  
• Align technology initiatives with university objectives.
  
• Advise senior management on ICT investments and innovations.
  
• Lead and supervise the ICT team.
  

IT Infrastructure Management

• Oversee servers, networks, data centers, and cloud services.
  
• Ensure systems availability, reliability, and performance.
  
• Manage hardware and software installations.
  
• Plan upgrades and system improvement
  

Cybersecurity & Risk Management

• Implement cybersecurity policies and procedures.
  
• Protect data from breaches, malware, and cyber threats.
  
• Conduct risk assessments and security audits.
  
• Ensure compliance with data protection laws.
  

Budgeting & Resource Management

• Prepare and manage the ICT department budget.
  
• Control IT expenditure and procurement.
  
• Evaluate and negotiate with vendors and service providers.
  
• Ensure cost-effective technology solutions.
  

Project Management

• Plan and oversee IT projects (system upgrades, software deployment, digital transformation).
  
• Define project timelines, scope, and deliverables.
  
• Monitor progress and manage risks.
  
• Ensure projects are completed on time and within budget.
  

Technical Support & Service Delivery

• Ensure effective IT support services for staff.
  
• Maintain helpdesk operations.
  
• Develop Service Level Agreements (SLAs).
  
• Monitor system performance and user satisfaction.
  

Policy Development & Compliance

• Develop ICT policies and procedures.
  
• Ensure compliance with industry standards and regulations.
  
• Implement disaster recovery and business continuity plans.
  

Innovation & Continuous Improvement

• Research emerging technologies.
  
• Recommend automation and digital solutions.
  
• Improve efficiency through technology integration.